Our thinking
We're committed to sharing our insights and thoughts on marketing science. Here you can read our experts cover topics including brand and communications strategy, customer experience design, and marketing and decision-science methods.
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Customer Experience
CX-Related Defection – Timing is Everything
Ken Roberts
Ken Roberts is Executive Chairman and founder of Forethought.
Customer Experience
CX Leaders - Your Expectations Are Too High!
Ken Roberts
Ken Roberts is Executive Chairman and founder of Forethought.
Analytics, Customer Experience, Creative Efficacy
Forethought Mind and Mood Pulse – September 2021
Customer Experience
Most Organisations Are Not Designed for Growth
Ken Roberts
Ken Roberts is Executive Chairman and founder of Forethought.
Analytics, Customer Experience, Creative Efficacy
Forethought Mind and Mood Pulse – August 2021
Analytics, Customer Experience, Creative Efficacy
Forethought Mind and Mood Pulse – July 2021
Customer Experience
Classifying CX Initiatives – Part Four Brand Building
Ken Roberts
Ken Roberts is Executive Chairman and founder of Forethought.