legal notices
Privacy Statement
At Forethought (A division of Roberts Research Group Pty Ltd.) we undertake professional market research on behalf of clients. As part of the research undertaken, personal information is collected in a number of different ways including receipt of customer lists from clients, via face to face interviews, focus groups and telephone surveys. Contractors may be used to collect information or to structure it in a database on our behalf. Consequently, Forethought regularly collects analyses and discloses personal information as part of its research business. We do not engage in any direct marketing activity as part of our business whatsoever.
We respect an individual's right to privacy and this policy sets out the details of Forethought’s approach to the management of personal information. Forethought is bound by the national privacy principles set out in the Federal Privacy Act. You may obtain a copy of these from the Office of the Federal Privacy Commissioner or from the following web site www.privacy.gov.au. Forethought has a Privacy Officer who may be contacted on (03) 9614 3000 or via email on privacy@robertsresearch.com.au.
Collection of information
We collect personal information directly from individuals as a result of our market research activities. This information is analysed by us, to provide our clients with important information about their customers, in relation to the products and services that they provide. The information is collected fairly and lawfully.
We also collect personal information from third parties. For example, we may receive customer lists from clients or receive personal information from contractors for research undertaken on our behalf. Where we collect personal information from another party, we will take reasonable steps to ensure that you are aware of who is collecting the information, for what purpose and the types of organisations to which this information is usually disclosed. Where appropriate, Forethought has in place arrangements and understandings with the third parties to ensure that the personal information is used in a manner consistent with our obligations under this policy. Any sensitive information will only be collected with your consent unless statutory exemptions apply.
Use and Disclosure
We use and disclose personal information for market research or related purposes. Personal information, for example customer lists, may also be disclosed to contractors in order to undertake research on our behalf. The information collected as part of market research may be disclosed to Forethought’s client in de-identified form or in a form where individuals can be identified. Your consent must first be obtained before we disclose identified personal information to our client.
Complete, Accurate and Up to Date.
We take reasonable steps to ensure that any personal information held by us is accurate, complete and up to date. We encourage you to contact us if you believe the information relating to you requires amendment.
Security
Forethought takes all reasonable steps to ensure that personal information held is secure, in order to prevent any misuse or wrongful disclosure. Information may be kept until it is no longer required for research purposes, whereupon it will be deleted or de-identified. We require any contractors who receive or collect information on our behalf to provide adequate safeguards to prevent misuse or wrongful disclosure of the information.
Inquiry or Complaint
Should anyone wish to inquire further about Forethought privacy policy or to lodge a complaint, he or she should contact:
The Privacy Officer
Forethought
Level 6, 333 Collins Street
Melbourne 3000
or call (03) 9614 3000.
We undertake to handle your complaint promptly and appropriately.
Disclaimer
The contents of this web site are intended for informational purposes only. Forethought shall in no event accept any liability for loss or damage suffered by any person or body due to information provided on this site. The information on the Forethought web site is provided on the basis that persons accessing the web site undertake responsibility for assessing the relevance and accuracy of the content. Valued Customer® is a trademark of Roberts Research Group Pty. Ltd.
Copyright
Unless otherwise stated, the Copyright© of all material on this site is held by Forethought Research, a division of Roberts Research Group Pty Ltd. Reproduction or reuse of this material for commercial purposes is forbidden without written permission.
